Questions and concerns? Contact our Technical Support Team. If you’re calling to start an RMA (return material authorization), please be sure to have the serial number ready.
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Phone
603-893-1109, Option 2
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Hours
Monday-Friday: 8:30am – 5pm EST
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Peak Call Hours
10:30am – 2pm EST
If you need to approve an RMA quote or to check on the status of an existing RMA, please contact us. To expedite this process, please have your RMA number readily available.
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Phone
603-893-1109, Option 3
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Hours
Monday-Friday: 8:30am – 5pm EST
If you need to contact our Technical Support Team, fill out the form below or call 603-893-1109 and select Option 2.
Download software updates, user manuals, brochures and more.
Get answers from our most commonly asked questions.
If you’re activating your RADAN software, please login to our Tech Support Site.
Please provide the following information and we will contact you shortly. If you need immediate assistance, please call 1-603-893-1109, Option 3.
Looking for the most up-to-date software, user guides and product brochures?
Download them all below:
- Software Updates
- User Manuals
- Accessory Guides
- Product Brochures
- View All
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Product BrochureDownload
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200 HS Antenna User ManualDownload
Date: 09/26/2022 - Rev B -
570 Transmit Trigger User NotesDownload
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Antenna ManualDownload
Date: 11/08/2017 - Rev G -
A Theory Primer and Field Guide for Archaeological, Cemetery, and Forensic Surveys with Ground-Penetrating RadarDownload
Date: 02/24/2021 - Rev A -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
BridgeScan HandbookDownload
Date: 5/18/2018 - Rev C -
Product BrochureDownload
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Flex NX Quick Start GuideDownload
Date: 09/05/2024 - Rev D -
Flex NX/NX25/NX15 User GuideDownload
Date: 09/05/2024 - Rev D -
Flex Mode Best Practices & FAQDownload
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Product BrochureDownload
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GS System-200 HS with GS software update and install instructionsDownload Update
Date: 03/16/2023 - Version 1.0.20.11102 -
LifeLocator TRx ManualDownload
Date: 05/23/2018 - Rev C -
PaveScan RDM 2.0 software update and install instructionsDownload Update
Date: 10/18/2023 - Version: 2.8.23.08101 -
Product BrochureDownload
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PaveScan RDM 2.0 ManualDownload
Date: 10/18/2023 - Rev H -
PaveScan RDM 2.0 Quick Start Assembly GuideDownload
Date: 03/30/2021 - Rev A -
Profiler User ManualDownload
Date: 10/24/2017 - Rev D -
RADAN 7 software update and install instructionsDownload Update
Date: 01/20/2020- Version: 7.6.19.11260 -
Product BrochureDownload
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SIR 30 ManualDownload
Date: 10/25/2017 - Rev E -
Product BrochureDownload
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630B DMI Assembly InstructionsDownload
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Ground-Coupled Antenna Mount AssemblyDownload
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Horn Antenna Front Mount Assembly InstructionsDownload
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Receiver - Vehicle Mounting NotesDownload
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622 Survey Cart Assembly InstructionsDownload
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Model SDR-20 Setup InstructionsDownload
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SIR 20 ManualDownload
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621 Survey Cart Assembly InstructionsDownload
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Please contact GSSI Technical Support
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SIR 30 ManualDownload
Date: 10/25/2017 - Rev E -
Product BrochureDownload
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SIR 3000 ManualDownload
Date: 11/13/2017 - Rev M -
623 Survey Cart Assembly InstructionsDownload
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643 Survey Cart Assembly InstructionsDownload
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653 Survey Cart Assembly InstructionsDownload
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Model SDR-3000 Setup InstructionsDownload
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SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Product BrochureDownload
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SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
Using the Juniper Geode GPS with SIR 4000 or UtilityScanDownload
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RADAN 7 User ManualDownload
Date: 01/20/2020 - Rev H -
RADAN for StructureScan MiniDownload
Date: 04/04/2018 - Rev H -
RADAN for UtilityScan ManualDownload
Date: 04/04/2018 - Rev D -
RADAN 6.6 Bridge Assessment ManualDownload
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RADAN 6.6 Road Structure ModuleDownload
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RADAN 6.6 ManualDownload
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RADAN for Archaeology, Cemeteries and ForensicsDownload
Date: 04/08/2019 - Rev A -
StructureScan Mini Quick Start GuideDownload
Date: 05/17/2018 - Rev E -
StructureScan Mini HR Quick Start GuideDownload
Date: 05/17/2018 - Rev B -
StructureScan Mini LT Quick Start GuideDownload
Date: 09/01/2018 - Rev C -
Product BrochureDownload
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StructureScan Mini XT software update and install instructionsDownload Update
Date: 06/30/2023 - Version: 1.7.0 -
Quick Start GuideDownload
Date: 01/22/2019 - Rev E -
StructureScan Mini XT ManualDownload
Date: 09/01/2020 - Rev K -
RADAN for StructureScan Mini ManualDownload
Date: 11/09/2017 - Rev G -
Concrete HandbookDownload
Date: 11/08/2017 - Rev H -
Product BrochureDownload
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StructureScan Optical Quick Start GuideDownload
Date: 04/29/2014 - Rev G -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Concrete HandbookDownload
Date: 11/08/2017 - Rev H -
Product BrochureDownload
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StructureScan Standard Quick Start GuideDownload
Date: 04/29/2014 - Rev H -
Product BrochureDownload
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LineTrac Assembly InstructionsDownload
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UtilityScan Quick Start GuideDownload
Date: 05/11/2020 - Rev F -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Instructions to upgrade UtilityScan Android devicesDownload Update
Date: 05/13/2020 - Version: 1.4.35 -
Using the Juniper Geode GPS with SIR 4000 or UtilityScanDownload
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626 Survey Cart Assembly InstructionsDownload
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UtilityScan 3000 Quick Start GuideDownload
Date: 04/22/2015 - Rev H -
Product BrochureDownload
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UtilityScan DF software update and install instructionsDownload Update
Date: 02/16/2023 - Version: 2.1.23.0126
Note: This update is for the G1 & G2 tablet only -
Quick Start GuideDownload
Date: 11.02.2022 - Rev H -
RADAN for UtilityScan ManualDownload
Date: 04/04/2018 - Rev D -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Product BrochureDownload
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625 Survey Cart Assembly InstructionsDownload
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655 Survey Cart Assembly InstructionsDownload
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UtilityScan HS Quick Start GuideDownload
Date: 05/17/2018 - Rev D -
UtilityScan LT Quick Start GuideDownload
Date: 04/29/2014 - Rev A -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Product BrochureDownload
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624 Survey Cart Assembly InstructionsDownload
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644 Survey Cart Assembly InstructionsDownload
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654 Survey Cart Assembly InstructionsDownload
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UtilityScan with GS software update and install instructionsDownload Update
Date: 08/22/2022 - Version 1.2.22.07181 -
UtilityScan with GS Software ManualDownload
Date: 08/22/2022 - Rev B -
Quick Start GuideDownload
Date: 08/22/2022 - Rev B -
LineTrac User GuideDownload
This section provides answers to many of the commonly asked questions we receive.
If you have a question and do not see the answer here, we welcome you to inquire with us directly.
Many people question whether there is any danger for the person using GPR equipment, and the answer is no. Although “ground penetrating radar” may sound like a hazardous technique, it is extremely safe and emits roughly 1% of the power of a cellular phone signal.
GPR systems work by sending a tiny pulse of energy into a material via an antenna. An integrated computer records the strength and time required for the return of any reflected signals. Subsurface variations will create reflections that are picked up by the system and stored on digital media. These reflections are produced by a variety of material such as geological structure differences and man-made objects like pipes and wire.
Ground Penetrating Radar is also known as GPR, Ground Probing Radar, Ground Radar, and Georadar.
GPR is extremely accurate when it comes to locating metallic and non-metallic objects. GPR systems work by sending a tiny pulse of energy into the ground from an antenna. An integrated computer records the strength and time required for the return of reflected signals. Any subsurface variations, metallic or non-metallic, will cause signals to bounce back. When this occurs, all detected items are revealed on the computer screen in real-time as the GPR equipment moves along. Users can even tell from the signal returned whether the feature in question is metallic or non-metallic.
Our students typically find that GPR is a much easier technology to learn than they may have believed.
GPR was pioneered by GSSI over four decades ago, and even though it began as a tool for scientists, vast improvements over the last three decades have been made to simplify and perfect this equipment so anyone in the utility locating, concrete scanning or road inspection lines of work can use our GPR products with ease.
GSSI provides training with its products and teaches a wide variety of classes to help the novice and experienced GPR user improve his or her skills. The classes typically include an introductory lecture and emphasizes hands-on practice with the equipment and software. This format ensures that each student walks away with a firm knowledge of the fundamentals of GPR and how to use the equipment in real-world situations.
First-time users will need 2-3 days of training to become familiar with the equipment and ground penetrating radar theory. Training is provided free of charge with most GSSI equipment within the warranty period.
Depth of GPR penetration depends on the material being surveyed and also upon the antenna frequency being used. For instance, GPR will penetrate ice, rock, soil and asphalt differently due to each material’s unique electrical properties. Lower frequency antennas will generally penetrate deeper, but there is a loss in resolution with the drop in frequency.
Soil conditions can vary greatly, which in turn affects GPR penetration. In general, dry sandy soils with little salt content return excellent survey resolution, but heavy clay-based soils are difficult to penetrate with GPR. In some situations, penetration depth may be limited to a few feet or less within clays, whereas pipes residing in sandy soils could be detected at depths up to 30 feet.
Your GSSI Application Specialist can help you find the equipment that is right for your project and profession.
Yes. GPR can be utilized through fresh water, but it does not operate where salt water is present.
Yes. GPR works extremely well through ice and snow. They are some of the most favorable conditions for GPR.
Yes. GSSI’s systems can integrate with most GPS systems. The GPS position data files and GPR scans are automatically matched within our systems so that the resulting data shows proper GPS position.
While GPR is in use with many professional mining companies, the technology is not well suited to finding coins, gold nuggets or buried treasure. Metal detectors are more suitable. GSSI recommends checking with local, state and federal laws before beginning any treasure-hunting activities.
Yes. GPR is the best geophysical technique for forensic victim location and for the mapping of graves in cemeteries. While we can sometimes image the body directly, GPR responds well to the disturbances in the soil which are created when a pit is dug and refilled.
No. That is a Hollywood adaptation of the technique. A grave will look like a large, upside-down “U” on the profile view and a rectangular shape in 3D planview.
Yes, most GSSI equipment is in full compliance with FCC, CE and RSS-220 regulations. For more information, please visit Regulatory Information.
Some of the lower frequency international antennas (i.e., 100 MHz shielded antenna) can be a bit large, but in general, GPR equipment is small enough to be handled by one person. Systems for two common applications, structural concrete scanning and underground utility locating, can easily be fit into the trunk of a compact car.
Since GPR operates by transmitting and receiving electromagnetic (EM) energy over a very wide frequency band, cellular phones, two-way radios and pagers should be turned off as they also transmit EM energy and may interfere with a survey. If you must have them on, it is better to keep these devices at least 10-20 feet away from the antenna.
RADAN is GSSI’s ground penetrating radar processing software. It has been developed over the last 30 years to aid in the processing and interpretation of GPR data. It will run on a regular laptop or desktop computer and provides the user with several application specific modules to view and enhance georadar/GPR data. RADAN is an acronym that stands for RAdar Data ANalyzer.