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  • Technical Support

    Welcome to the Flex support portal for Flex NX and Flex LT systems. This page hosts the most current documentation, software updates, and GSSI Academy training videos. You’ll also find a schedule of upcoming Flex NX training classes.

    Make sure to check back regularly – we are always working on something new!

    Can’t find what you are looking for, or have specific questions? Get quick and easy access to our Customer Service team during our regular business hours (8:30 AM to 5:00 PM EST).

    Contact Us

    Helpful Resources

    Download user manuals, software updates and browse training videos.
    Resources
    • Flex NX Quick Start Guide
      Release Date: 06/05/2025
      Getting Started with Flex NX
    • Flex LT Quick Start Guide
      Release Date: 06/05/2025
      Getting Started with Flex LT
    • Nexus Elements Quick Start Guide
      Release Date: 06/05/2025
      Getting Started with Nexus Elements
    • User Guide for Flex Systems
      Release Date: 06/11/2025
      User Guide for Flex Systems
    • Flex Mode Best Practices & FAQ
      Release Date: 05/29/2024
      Flex Mode Best Practices & FAQ
    Product Videos
    The GSSI Training Academy has created a series of videos to get you started with your Flex NX system.
    Welcome to Flex NX
    • Flex NX Understaning the Dashboard
    • Flex NX Updating Software
    • Flex NX Collection Basics
    • How to Operate Flex Mode
    • Flex NX: Scanning Post Tension Cables
    • GSSI Fusion | Fast, Efficient Reporting Software Tutorial
    Latest Release | Version 2.440

    Download the software upgrades below to access the latest updates for your Flex NX, Flex LT and Elements antennas.

    If you need assistance please contact softwaretechsupport@geophysical.com.

    Flex NX/LT Update

    Select this update for Flex NX or Flex LT

    Nexus Elements Update

    Select this update for NX25 Small Area System or NX15 Deep Target System

    Release Notes
    Release Date: 12/16/2025
    File Size: 883MB
    Release Notes:

    Read me first!

    Release Notes: Software Update for Flex Systems v2.440

    • Read me first!
    1. This software update is for Flex NX, Flex LT, NX25, and NX15.
    2. Before updating to this software version (v2.440) please verify that your Flex NX, Flex LT, and your satellite antennas are running software version v2.178 or later. If not, please contact softwaretechsupport@geophysical.com for assistance.
    3. Ensure that satellite antennas are powered off before updating Flex NX or Flex LT. After Flex NX or Flex LT are updated, reboot manually before powering on and updating NX25 and NX15.
    4. In rare cases your system may experience issues when updating to v2.440. If you encounter update problems, please refer to GSSI’s Flex NX/LT USB Recovery – Version 2.440 documentation (https://www.geophysical.com/flex_usb_recovery_v2-440 ) or directly contact GSSI’s Software Support Team at softwaretechsupport@geophysical.com.
    • New Features

    New 3D Collection Mode: Flex Grid

    We’re excited to introduce Flex Grid*, a new grid-based collection mode for Flex NX and Flex LT! This long-awaited feature unlocks a powerful variation of Flex Mode designed for structured, grid-based scanning using both antennas—delivering high-quality 3D slices and a top-down roadmap that enhances traditional 2D scanning.

    Key Highlights:

    • Grid-Based Workflow: Flex Grid operates on a 60 cm x 60 cm (2 ft x 2 ft) grid, optimized for complete coverage with both antennas.
    • On-Screen Guidance: Built-in tools help you track progress and maintain alignment throughout the collection process.
    • Enhanced Visualization: Access top-down slices and a rotatable 3D volume for more informed real-time markouts.
    • Advanced Capabilities: Flex Grid uses the same processing as Flex Mode, generating much cleaner imagery than 3D collection from previous generation systems.

    Primary Benefits:

    • Real-Time Visualization: Easily interpret slab contents in the field and immediately transfer target locations to the surface with confidence.
      • Gain and Depth sliders make it easy to optimize and interact with your data.
      • Real-time markouts are improved with an X/Y coordinate cursor, enabling fast and accurate translation from Flex NX/LT back to the slab.
      • Depth and cursor location are captured in screen grabs, so you can drop the images directly into reports.
    • Post-Field Data Processing: Simplify workflows for advanced 3D analysis in post-processing software, such as Radan 7 and Geolitix, using GSSI’s well-established file formats.
      • Exported Flex Grid scans are split by antenna and clipped to grid extents for seamless software integration.
      • Data export includes a .DZT and .DZX file for each scan in the grid, plus a .BZX file for automatic grid creation.
      • Viewing a Flex Grid scan in post-processing software is as simple as opening the .BZX file using Radan 7 or importing the DZT and DZX files into Geolitix.

    * Important Note: Flex Grid does not support gridded data collection with NX25 and NX15.

    • Updated Features

    File Export

    We have streamlined file transfer and improved the organization of exported folders. When transferring one or more projects the directory structure now retains the project organization from your Flex system, including AOI subfolders and related results, 2D scan data, and Flex Grid scans.

    Auto Gain: Flex NX, Flex LT, NX25, and NX15

    We have fine-tuned the 2D auto gain to enhance target display, resulting in more visual contrast between targets of differing materials.

    • Miscellaneous Improvements
    • Performance and behavior improvements for file playback
    • Various bug fixes and general performance improvements.
    Previous Versions
    • Flex NX/LT v2.304
      Release Notes: Learn More
      Release Date: 08/12/2025
    • Flex NX/LT v2.264
      Release Notes: Learn More
      Release Date: 06/05/2025
    • Flex NX/LT v2.178
      Release Notes: Learn More
      Release Date: 02/27/2025
    • Flex NX/LT v2.168
      Release Notes: Learn More
      Release Date: 01/30/2025
    • Flex NX/LT v1.582
      Release Notes: Learn More
      Release Date: 09/04/2024
    • Flex NX/LT v1.488
      Release Notes: Learn More
      Release Date: 06/24/2024
    • Flex NX/LT v1.485
      Release Notes: Learn More
      Release Date: 05/30/2024
    • Flex NX/LT v1.239
      Release Notes: Learn More
      Release Date: 11/20/2023
    Release Date: 12/16/2025
    File Size: 363MB
    Release Notes:

    Read me first!

    Release Notes: v2.440 Software Update for Nexus Elements Interface

    • Read me first!
    1. This software update is for NX25 and NX15 only.
    2. Before updating to this software version (v2.440) please verify that your NX25 and/or NX15 are running software version 2.304 or later, and that you can connect to them using the Nexus Elements Interface. If your satellite antennas are using an earlier software version, and/or you cannot connect to the Nexus Elements Interface, please update the antennas using Flex NX or Flex LT and the complete Flex NX/LT software update. Please feel free to contact softwaretechsupport@geophysical.com for assistance.
    3. Once the update is complete, please reboot NX25 and NX15 and reconnect your mobile device.
    4. In rare cases your satellite antenna may experience issues when updating to v2.440. If you encounter update problems, please contact GSSI’s Software Support Team at softwaretechsupport@geophysical.com.
    • Updated Features
    • Auto Gain Update: We have fine-tuned the 2D auto gain to enhance target display, resulting in more visual contrast between targets of differing materials.
    • Miscellaneous Improvements
    • Various bug fixes and general performance improvements.
    Previous Versions
    • Nexus Elements v2.304
      Release Notes: Learn More
      Release Date: 08/12/2025


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