Technical Support

Welcome to the Flex NX support portal. This page hosts the most current Flex NX documentation, software updates, and GSSI Academy training videos. You’ll also find a schedule of upcoming Flex NX training classes.

Make sure to check back regularly – we are always working on something new!

Can’t find what you are looking for, or have specific questions? Get quick and easy access to our Customer Service team during our regular business hours (8:30 AM to 5:00 PM EST).

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Helpful Resources

Download user manuals, software updates and browse training videos.
User Manuals
  • Flex NX Quick Start Guide
    Release Date: 09/05/2024
    Getting Started with Flex NX
    Download
  • Flex NX User Guide
    Release Date: 09/05/2024
    Flex NX User Guide
    Download
  • Flex Mode Best Practices & FAQ
    Release Date: 05/29/2024
    Flex Mode Best Practices & FAQ
    Download
Product Videos
The GSSI Training Academy has created a series of videos to get you started with your Flex NX system.
Welcome to Flex NX
  • Flex NX Understaning the Dashboard
  • Flex NX Updating Software
  • Flex NX Collection Basics
  • How to Operate Flex Mode
  • Flex NX: Scanning Post Tension Cables
Latest Release | Version 1.582

IMPORTANT: This latest release only supports upgrading from version 1.239 and later.

PLEASE CONTACT softwaretechsupport@geophysical.com if upgrading from a version earlier than 1.239 for assistance. 

Release Date: 09/04/2024
File Size: 924Mb
Release Notes:

New Feature: Width Scaling. Use this data collection setting to stretch or compress the distance scale of a 2D profile and customize the width of hyperbolic targets. This feature is available for all 2D collection, including single channel and split view, and for NX25 and NX15 2D data. Like other Flex NX personalized settings, the last used state is saved and persists through system shutdown/reboot. 

User Interface improvements 

  • NX15 default scan density set to 4 scans/cm to match Flex NX and NX25. 
  • Added increased zoom level for 2D collection to support close-up view of shallow targets. 
  • Added ability to use hyperbola matching at any zoom level. 
  • Added and refined text for multiple languages. 

System Stability and Data Quality 

  • Improved Screen Mirroring performance and stability. 
  • Improved playback of 2D files. 
  • Improved wireless connectivity for NX15 and NX25 antennas. 
  • System-wide performance improvements. 
  • System-wide data quality improvements. 

 

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Previous Versions
  • Flex NX 1.488
    Release Notes: Learn More
    Release Date: 06/24/2024
  • Flex NX 1.485
    Release Notes: Learn More
    Release Date: 05/30/2024
  • Flex NX 1.239
    Release Notes: Learn More
    Release Date: 11/20/2023

View Calendar

Please view the full calendar to see all the training classes we offer, read training class details and to sign up for a course. View All Events